You may return most new, unopened items within 14 days of delivery for an exchange or store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Buyer pays return shipping. You should expect to receive your store credit or exchange within four weeks of giving your package to the return shipper, however, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it. If you need to return an item, please fill out the Contact Us form with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Clearance items cannot be returned or exchanged
Send Exchange To:
10581 Sourwood Ct.
Jonesboro, GA 30238
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Shipping fees are non-refundable. If you refuse any shipments from Sankofa Athletic Apparel, LP, you will be held liable for the original shipping charges. In addition, for the cost of returning the package to us. This amount will be removed from your product refund. If your tracking information shows that your package was delivered and you have not received it. You must take this up with the Postal Carrier you have chosen. Sankofa Athletic Apparel, LP does not hold responsibility for package that shows complete delivery.
Lost or Stolen Packages
Sankofa Athletic Apparel, LP, is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Sankofa Athletic Apparel, LP, will confirm delivery to the address provided, date of delivery, tracking information and shipping
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Sankofa Athletic Appare, LP, 111 Fawn Pl., Marrietta GA 30062, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Sankofa Athletic Apparel, LP, 111 Fawn Pl., Marrietta GA 30062, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.